Last updated: September 25, 2026

1. Agreement

These terms are a contract between you and Connections Unlimited, Inc. (“Connections Unlimited”, “we”, “us”) covering your use of ELT Group (eltgroup.com), meaning the ELT Group company website, which introduces our brands and how to reach us, and our support chat. By using the site you accept them. If you use it for an organization, you confirm you are allowed to bind that organization. If you do not agree, do not use the site. Our Privacy Policy explains how we handle personal data and is part of these terms.

2. Who may use it

You must be at least 18, or the age of majority where you live, to buy anything or create an account. Anyone under that age may use the public pages only with a parent’s or guardian’s permission. We may refuse service to anyone, for any lawful reason.

3. Acceptable use

You agree not to, and not to help anyone else to:

  • break any law, or infringe anyone’s rights, while using the site;
  • upload or send anything unlawful, defamatory, harassing, or that contains malware;
  • impersonate anyone, or misrepresent who you are or who you work for;
  • probe, scan or test the security of the site, or of any system connected to it, without our written permission (good-faith research that follows the policy in our security.txt and the Privacy Policy is permitted for that purpose);
  • bypass or interfere with any rate limit, bot check, authentication, or other protective measure;
  • use crawlers, scrapers, bots or any automated means to access the site or collect its content, other than search engines honoring our robots.txt for the purpose of indexing;
  • use any content, data or output from the site to train, fine-tune, evaluate or improve a machine-learning or AI model, or to build a dataset for that purpose, without our written permission;
  • submit content to the site, its forms, files or chat that is designed to manipulate an AI system (prompt injection), or try to extract our AI systems’ instructions, configuration or other users’ data;
  • use an autonomous AI agent or automated browser to create accounts, place orders or submit forms, other than a tool acting at human pace on your own single request;
  • copy, mirror, frame, sell or redistribute the site or its content, other than sharing links and short quotes with attribution;
  • reverse-engineer, decompile or extract source code from any software we provide, except where the law gives you that right regardless of this clause;
  • overload the site, or use it in a way that harms it or other users.

We reserve all rights to text and data mining of this site under Article 4(3) of Directive (EU) 2019/790.

We may revoke anyone’s permission to access the site by notice or by a technical measure such as a block; accessing the site after that is unauthorized.

4. AI features

Parts of this site are generated by machine-learning models: the support chat assistant writes its answers with OpenAI models, using information published on this site; the text of this site’s pages, and each question asked in the chat, is converted by OpenAI into embeddings (numeric representations) so the assistant can find the relevant information; after a chat in which a member of our team answered, the conversation, with email addresses, phone numbers and order numbers removed, may be sent to the AI provider to draft a knowledge-base answer that a person reviews before the assistant can use it. Generated output can be wrong, incomplete, biased or out of date, and it is not professional, legal, medical, financial or safety advice. Check anything that matters before you rely on it, and where a person is available, a person’s answer overrides the assistant’s. You are responsible for what you submit to an AI feature: do not submit other people’s personal data unless you have the right to, do not submit payment card numbers, passwords or government identifiers, and do not try to make the model produce content that breaks these terms. Our AI providers are named in the Privacy Policy. We do not use your inputs to train AI models. We may use questions from past chats, with contact details and numbers removed, together with our team’s answers, to improve the assistant’s knowledge base after a person has reviewed them.

Support chat. The support chat is answered by an automated AI assistant unless the chat tells you a team member has joined. The assistant’s answers are generated from this site’s content and can be wrong, incomplete or out of date. They are not an offer, quote, warranty or commitment, and they do not change these terms, our prices or our policies; only a written confirmation from our team does. Do not send payment card numbers, passwords, government identifiers or health information. Once a team member has joined, you may be able to send photos, videos and files. Send only material you have the right to share, that contains no one else’s personal data unless you are allowed to share it, and nothing unlawful, harmful or malicious; files are seen by our team, not by the AI, and we may delete any file or end any chat that breaks these terms. You must not try to make the assistant reveal its instructions or configuration, act against other customers, or produce content that breaks these terms, and you must not submit text, files or links designed to manipulate an AI system (“prompt injection”). Automated, scripted or bulk use of the chat is prohibited. We may limit, suspend or end a chat at any time. How long conversations are kept is described in our Privacy Policy.

5. Your content

You keep every right you have in what you send us (messages, files, photos, feedback). You give us a non-exclusive, worldwide, royalty-free license to store, copy, transmit, display and process it as needed to run the site, provide what you asked for, and comply with law, and you confirm you have the rights needed to grant that license. We may remove content that breaks these terms. If you send us ideas or feedback about our products, we may use them without any obligation to you.

6. Our content and trademarks

The site, its design, text, images, code and trademarks belong to Connections Unlimited, Inc. or its licensors and are protected by copyright and trademark law. Open-source components we publish are licensed under the terms in their repositories, which control for that code. Other names and logos on the site belong to their owners. You may view the site and print pages for personal or internal business use; any other use needs our written permission.

7. Third-party services

The site links to and works with services run by others (app stores, payment processors, AI providers, GitHub, social networks). Those services have their own terms, and we are not responsible for them. Where you connect your own account with a third party (for example an AI provider API key or a Google account), you are responsible for that account and its charges.

8. Termination

You can stop using the site at any time. We can suspend or end your access at any time if you break these terms, if we must for legal or security reasons, or if we discontinue the site; we will give reasonable notice where we can. Sections that by their nature should survive (content licenses, disclaimers, limitation of liability, indemnity, governing law) survive.

9. Disclaimers

THE SITE AND EVERYTHING ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY INFORMATION OR GENERATED OUTPUT ON IT IS ACCURATE OR COMPLETE. Nothing in these terms limits warranties or rights that consumer law gives you and that cannot be excluded.

10. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, CONNECTIONS UNLIMITED, INC., ITS OWNERS, OFFICERS, EMPLOYEES AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATED TO THE SITE OR THESE TERMS, EVEN IF WE WERE TOLD THEY WERE POSSIBLE. OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE AND (B) ONE HUNDRED US DOLLARS. This does not limit liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence where the law does not allow that to be excluded.

11. Indemnity

If you use the site in breach of these terms or of the law, or content you submit causes a claim, you will defend and indemnify Connections Unlimited, Inc. against the resulting claims, damages and reasonable legal costs. This clause does not apply to you where consumer law forbids it.

12. Security incidents

If we detect an attack, abuse or a vulnerability, we may suspend the site or a feature while we deal with it. You agree to cooperate reasonably with our investigation of any incident involving your account or your use of the site. Our commitments about notifying you of a personal-data breach are in the Privacy Policy.

13. Export and sanctions

You may not use the site, or any software we provide, in breach of US export-control or sanctions laws, and you confirm you are not on any US government restricted-party list.

14. Governing law and disputes

These terms are governed by the laws of the State of Tennessee, United States, without regard to conflict-of-law rules. Before starting a formal dispute, you agree to email us at info@eltgroup.com and give us 30 days to resolve it informally. Any dispute that is not resolved will be brought only in the state and federal courts located in Davidson County, Tennessee, and both of us consent to their jurisdiction, except that either party may seek an injunction in any court to protect intellectual property or confidential information. TO THE EXTENT THE LAW ALLOWS, YOU AND WE EACH WAIVE TRIAL BY JURY AND AGREE THAT DISPUTES WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. If you are a consumer in the EU or UK, nothing here takes away your right to bring a claim in your home country under your local consumer laws.

15. Copyright complaints

If you believe content on the site infringes your copyright, send a notice that meets the requirements of the US Digital Millennium Copyright Act to info@eltgroup.com with the subject “DMCA notice”. We respond to valid notices and may terminate repeat infringers.

16. General

These terms, the Privacy Policy and any document they link to are the whole agreement about the site. If part of them is unenforceable the rest still applies. If we do not enforce a term that is not a waiver. You may not transfer these terms; we may transfer them to a successor of our business. We may update these terms; the date at the top changes and material changes are announced on the site or by email to registered users. Continuing to use the site after a change means you accept it. Notices to us go to the email address below; notices to you go to the email on your account or a notice on the site.

17. Contact

Connections Unlimited, Inc.
3018 Ambrose Ave, Nashville, TN 37207, United States
info@eltgroup.com
+1 (800) 286-3481

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