Last updated: September 25, 2026

Who we are

ELT Group (eltgroup.com) is operated by Connections Unlimited, Inc. (“Connections Unlimited”, “we”, “us”), based in Nashville, Tennessee, United States. Our postal address is 3018 Ambrose Ave, Nashville, TN 37207, United States. We are the data controller for the personal data described here. Questions and requests go to info@eltgroup.com.

This policy covers eltgroup.com only. Our other websites, including schoolphones.com, chattervox.store, connectionsunltd.com and aldoutlet.com, have their own policies.

What we collect, and why

• Server and security logs. Like every website, when you visit we and the services in front of us receive your IP address, browser type, the pages you request, timestamps and referring page. Our host keeps standard access logs and our content delivery network (Cloudflare) filters traffic for attacks. We use this to run the site, keep it secure and investigate abuse.
• Support chat. The chat button on this site opens a support assistant that is an AI: its answers are generated by an AI model run by OpenAI, using this site’s own pages and help articles. To start a chat you give your name and your email address. Before your first message a Cloudflare Turnstile check runs to keep out bots; it sends browser signals and your IP address to Cloudflare. Each message you send, the details you entered, and the title and address of the page you are on are sent to OpenAI to produce the reply. A member of our team can read the conversation and may join it. Once a team member has joined, you may be able to send each other photos, videos, audio clips and documents. Files go only to our team, never to the AI (the AI sees only the file’s name). They are stored on our server with the conversation and can be opened by anyone who has the file’s private link. Photos keep the details your camera embedded in them, such as location and time, so remove those before sending if you prefer. We email our team when a chat starts (your details, the page and your first question), when it needs a person, and a full transcript when it ends, and we email a copy of the conversation to the address you gave. On the site we keep the conversation, the details you entered, the pages you chatted from, a random chat ID, a shortened IP address (for IPv4 the last number is removed; for IPv6 only the network prefix is kept) and any thumbs-up or thumbs-down rating you give (with any comment you add to it); your browser keeps the open chat in session storage until you close the tab. Once a week, conversations our team handled are sent to OpenAI with email addresses, phone numbers and order or ZIP numbers masked, so it can suggest answers for the assistant’s knowledge base; a person reviews every suggestion before the assistant uses it. Conversations, files and the details you entered are deleted from the site 90 days after the chat started; records of which team member handled a chat, and our team’s own internal chat about it, are kept for up to 12 months; emailed copies stay in the mailboxes they were sent to. Our team’s phones are alerted through Google Firebase Cloud Messaging (and Apple’s push service on iPhone); the alert contains only a chat reference, not what you wrote. Please do not send payment card numbers, passwords, government ID or health information in the chat.
• Earlier contact-form messages. This site used to have a contact form, which is not available at the moment. We still hold the messages that were sent through it: the sender’s name, email address, phone number if given, the message, any files attached and the sender’s IP address. They are stored in the site’s database, attached files are stored on our web server, and each message was emailed to our team when it arrived. To reach us now, use the email address or phone number at the end of this policy.
• Page-load measurement. Our content delivery network (Cloudflare Web Analytics) records page loads and timing without cookies and without identifying you across sites.
• Analytics. We use Google Analytics 4 to understand which pages are used. It runs only after you accept analytics cookies in the cookie notice.

We do not collect more than we list here, we do not buy data about you from data brokers, and we do not sell your personal data.

How we use AI

Some of what this service does is generated by machine-learning models run by a third-party provider. Specifically:

• the support chat assistant writes its answers with OpenAI models, using information published on this site
• the text of this site’s pages, and each question asked in the chat, is converted by OpenAI into embeddings (numeric representations) so the assistant can find the relevant information
• after a chat in which a member of our team answered, the conversation, with email addresses, phone numbers and order numbers removed, may be sent to the AI provider to draft a knowledge-base answer that a person reviews before the assistant can use it

We use OpenAI (OpenAI, L.L.C.) for this. We send them only what is needed to answer the request. Under their API terms they do not use the content we send to train their models, and we do not use your content to train models either. Generated text can be wrong, incomplete or out of date; treat it as a draft, not as professional, legal, medical or financial advice. A person on our team may read a conversation or output to help you or to check quality.

Legal bases (EU, UK and similar laws)

• Contract: to provide what you asked for, such as answering a message, fulfilling an order or running your account.
• Legitimate interests: keeping the site secure, preventing fraud and abuse, understanding aggregate use of the site, and running our business, balanced against your rights.
• Consent: analytics and marketing cookies, and any optional field you choose to fill in. You can withdraw consent at any time; it does not affect processing that already happened.
• Legal obligation: tax, accounting and responding to lawful requests.

Cookies and similar technologies

We use the following cookies. Strictly necessary cookies are needed for the site to work and are always on; everything else is off until you accept it in the cookie notice, and you can change your mind there at any time.

Your choice is stored by our consent tool (WPConsent) in a cookie on your device. You can also block or delete cookies in your browser; the site keeps working, though some features may not.

Our site does not currently respond to Do Not Track or Global Privacy Control browser signals; use the cookie notice or your browser settings instead.

Full details are in our Cookie Policy.

Who we share it with

We share personal data only with the service providers that help us run this site and deliver what you asked for. Each is a separate company that processes it under its own terms, which include data-protection commitments:

We also disclose data when the law requires it (for example a valid court order), to protect our rights, safety or property or those of others, and, if our business is sold or reorganized, to the successor under this same policy. We do not sell personal data and we do not share it for cross-context behavioral advertising.

International transfers

We are based in the United States and our providers are mostly US companies, so your data is processed mainly in the United States. Our web sites and support chat are administered on our behalf by BOT-HOLDINGS, LLC, whose staff work from Las Vegas and Hong Kong, so administrative access can come from Hong Kong. If you are in the EU, UK or Switzerland, transfers rely on the providers’ EU Standard Contractual Clauses or Data Privacy Framework certification, plus the security measures below. You can ask us for details of the safeguard that applies.

How long we keep it

• Server and security logs: our host archives raw access logs monthly and we currently keep those archives for up to 13 months; our CDN keeps request logs only briefly.
• Support chat: conversations, files, and the details you entered, 90 days from the start of the chat; records of which team member handled a chat and our team’s internal team chat about it, 12 months; suggested knowledge-base answers (with contact details and numbers masked), until we delete them; emailed copies stay in the receiving mailboxes while we may need them to help you.
• Messages sent through the former contact form, and their attachments: up to 24 months after we received them, unless you ask us to delete yours sooner.
• Security activity log (sign-ins, failed sign-in attempts with the IP address used, and changes made by signed-in staff): 12 months.
• Analytics data: per Google’s data-retention setting for our Analytics property (2 or 14 months, as set in our Google Analytics account).

Security, and what happens if something goes wrong

We protect personal data with encryption in transit (HTTPS), Cloudflare’s edge network in front of the site, which blocks known attack traffic, login protection with automatic blocking of repeated failed logins, access limited to the people on our team who need it, and uptime and health monitoring of our servers. No system is perfectly secure, so we also plan for failure: if we learn of a security incident that affects your personal data, we will investigate, contain it, and notify you and any regulator we are required to notify without undue delay and within the time the applicable law sets (72 hours to the supervisory authority under the GDPR).

If you believe you have found a security problem in this site or any of our services, please tell us at webmaster@eltgroup.com before you tell anyone else. We take reports seriously and will respond.

Your rights

Wherever you live, you can ask us what personal data we hold about you, ask us to correct or delete it, ask for a copy in a portable format, object to or restrict how we use it, and withdraw any consent you gave. If you are in the EU, UK or Switzerland these are your rights under the GDPR and UK GDPR, and you may also complain to your data protection authority. If you are a California resident, the CCPA/CPRA gives you the rights to know, delete, correct, and to opt out of sale or sharing (we do not sell personal data and we do not share it for cross-context behavioral advertising), and we will not treat you differently for exercising them; residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other US states with privacy laws have similar rights, including the right to appeal a decision we make about your request.

To exercise any of these, email info@eltgroup.com from the address you used with us, or tell us enough for us to find and verify your record. An authorized agent may act for you if they show us your written permission. We answer within 30 days (45 for California requests, extendable once) and we do not charge for this unless a request is clearly excessive.

Children

This site is not directed to children and we do not knowingly collect personal data from anyone under 13 (or under 16 in the EU). If you believe a child has given us data, contact us and we will delete it.

Links to other sites

Links to sites we do not run (including app stores, GitHub, payment processors and social networks) are covered by those sites’ own policies.

Changes

When we change this policy we update the date at the top and, for material changes, post a notice on the site or email registered users. Earlier versions are available on request.

Contact

Connections Unlimited, Inc.
3018 Ambrose Ave, Nashville, TN 37207, United States
info@eltgroup.com
+1 (800) 286-3481